Terminate the Exterminator!

Termicon Pest Control Services, located at Lot 2 Blk 14 Augsburg St, Mercedes Village, Cainta Rizal -- you suck! Honor your committment. Be a responsible company. Right now, you're acting like a fly-by-night operator.


Is there any recourse for decent and honest Filipinos who wish to report such fly-by-night companies? I've checked the site of the Fertilizer and Pesticide Authority, but I'm not sure if there's a venue there to air our complaint.


The Story

Termicon, through their agent Randy Velasco, came to our house last July 2009 to do the termite treatment. We paid the full amount (probably our mistake), and was promised 4 quarterly check-ups, starting October 2009.

We've called the numbers they listed in the paper given to us. It's been several months after already, and Termicon still has not done any follow-up checks. We've called their phone number several times and were always given the run-around. Either there's no secretary, they'll call us back. There's no paper, they'll call us back. There's no schedule, they'll call us back. Eventually, today, 8 months later, one of their people comes to our house to explain that our record does not exist in their company, that the agent who did the treatment probably pocketed the money and did not enter it into their records. They didn't even offer an alternate solution to us! As a good service company, they should have offered an alternate solution, we'll do follow-up checks or you can talk to our manager, we'll reprimand Randy Velasco, we'll file cases against him, etc. But no, wala talaga. Nakakainis. Parang, they're in cahoots.

The person who came to our house, Mark Falcone, even asked us if Randy presented an ID when he came. When we asked for Mark's ID, he had none! None! Nada! Wala man lang calling card. He just wrote his name on a piece of paper because we asked him to.


My Conclusion -- We've Been Screwed!

So to the owner of Termicon Pest Control services, you're either a real con man, or your employees are screwing you big time.

And us unsuspecting customers, we're helpless! Can government help us? Can the taxes we pay guarantee that we'll be offered protection from these con people? I highly doubt it. But I do pray to God that the day will come that government will do it's duty.